Frequently Asked Questions
How do we handle the "I need a refill" vs. "I need an appointment" traffic?
We implement a "Patient Navigation Center." We use clear, distinct buttons: one for New Patient Inquiries and another for Existing Patient Portal. This prevents your intake forms from being cluttered with administrative requests and ensures existing patients get to your portal (e.g., CharmHealth, Valant) quickly.
Can we screen for "Practice Fit" before they call?
Yes. We build a "Is This a Fit?" Checklist. By listing what you do treat and what you don't (e.g., active substance use, forensic evaluations), you ensure that the leads coming through are patients you can actually help, saving you hours of unpaid phone screenings.
How do we address "Emergency" situations on the site?
We place a Permanent Crisis Header. This is a non-intrusive but always visible bar at the top of the site with the National Suicide Prevention Lifeline (988) and instructions for immediate emergencies. This is a critical ethical and clinical standard for any mental health website.